Where to find information about us and our products

You can find everything you need to know about us, LALAFLOWER and our products on our website before you order. We also confirm the key information to you in writing after you order, either by email or in your online account.

We only accept orders when we've checked them

We will contact you to acknowledge that we've received your order and to confirm that we have accepted it.

Sometimes we reject orders;

Sometimes we reject orders, for example, because:

→ a product is unexpectedly out of stock or unavailable;

→ your order is flagged as unusual or susceptible to fraud using our security software;

→ we believe (in our absolute discretion) that you are reselling our products without our express written approval;

→ your billing information is incorrect or unverified;

→ the product was mispriced by us; or

→ for any other errors or mistakes in our website information.

 

When we reject an order, we let you know as soon as possible by email and refund any sums you have paid.

We charge you when you order

You will own your product once we have received payment in full.

We're not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, such as a fire or flood at our warehouse, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can submit an enquiry to our customer service team, to end the contract and receive a refund for any products you have paid for, but not received.  

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

Our promotional discounts

LALAFLOWER discount codes entitle you to an offer on your online order. To utilise your offer, enter your unique code at checkout, before payment is taken and click "apply". Promotion codes are only valid for use on lalaflower.in. Please note; promotional codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotional codes are also non-transferable and are not valid for the purchase of gift cards or gift vouchers.

Sometimes discount codes may not apply;

Sometimes discounts codes may not apply, for example, because:

→ you unique code has already been used on a previous order;
→ you have another discount already applied to your order;
→ your discount code has expired;
→ you have not reached the minimum spend threshold required, if applicable;

→ For INDIA orders, receive free Standard delivery.

→ For INTERNATIONAL orders, a standard shipping fee of Rs. 2000 will be charged at check-out.

For help with applying discount codes to your order, please submit an enquiry to our customer service team.

You have right to exchange or return if there is something wrong with your product

If you discover that the product(s) received by you are damaged, we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid. 

We do not offer any exchange or returns to your order, only unless the product you have received is damaged. You must let us know no later than 7 days from receiving the order.

We do not allow for cancellation on orders placed.

We cannot issue a refund if you have used or damaged a product.

If you handle the product in a way which is not acceptable, we cannot process your refund, if:

→ the original swing tag(s) has been removed;

→ the condition of the product is not "as new";

→ the product has been worn, washed or altered in any way;

→ any accessories are missing; and/or

→ the product-branded packaging is damaged.

→ products sealed for health protection or hygiene purposes (for example, swimwear and underwear, socks and caps), once these have been unsealed after you receive them; and

→ goods which become mixed inseparably with other items after their delivery.

 

In some cases, because of the way you have treated the product no refund may be due. Our Customer Services can advise you on whether we're likely to reduce your refund, by submitting an enquiry. 

 

How to let us know.

To let us know, please visit the Refunds & Exchange policy.

You are responsible for the costs of returns.

You have to return your product (and any free gifts provided with it) to us within 7 days from you’re the date of delivery, unless otherwise stated during promotional or festive periods. Returns are at your own cost. You can:

→ Package your product(s) and send to the following address, using an established delivery service:

RETURNS @ LALAFLOWER - 82 Rajpur Road, near CDA office, Dehradun, Uttarakhand, 248001.

If using this option, you should keep a receipt or other evidence from the delivery service that proves you have sent it, when you sent it, and the parcel weight. If you don’t do this and we don’t receive the products at all or within a reasonable time, we won't refund you the price.

For help with returns, please visit the Refunds & Exchange policy  or submit an enquiry  to our customer service team.

You're responsible for returning the correct products to us.

We're not responsible for any items that you send to us by mistake. If we can locate any such items, which isn’t always possible, and you want them returning to you, we may ask you to pay the standard delivery cost.

When and how we refund you.

If you're sending your product back to us, we refund you within 10 working days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

NO RETURNS AND EXCHANGE WILL BE PERMITTED FOR SALE ITEMS.

 We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

→ we have to withdraw the product(s) you have ordered for any reason, including as a result of a product recall;

→ you don't make any payment to us when it's due and you still don't make payment (and/or supply any additional information we request) within 5 working days of us contacting you reminding you that payment is due;

→ you don't, within a reasonable time of us asking for it, provide us with information that we need to provide the product, for example, the delivery address.

We don't compensate you for all losses caused by us or our products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

→ Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

→ Caused by a delaying event outside our control. As long as we have taken the steps set out in the corresponding section above.

→ Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

→ A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our privacy policy.

How we use any personal data you give us is set out in our privacy policy.

Any complaints.

Our Customer Services team will do their best to resolve any problems you have with us or our products as per our internal complaints handling procedures, by submitting an enquiry.

We may update these terms from time to time. These terms may have changed since you last reviewed them. Every time you place an order for products on our website, please check these terms to ensure you understand the terms that apply at that time.